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exact=""><a >唯品?/a></li> <li exact=""><a >国美在线</a></li> </ul> </div> </div> </div> </div> <!--/手机端导?-> <!--/Header--> <div class="News-list-content"> <div class="News-list-content1"> <div class="biaoti">120天试用,25q保?/div> <div class="fubiaoti">服务l则</div> <div class="biaoti-1"><span class="span">来源Q本?/span><span class="span">旉Q?019-07-05 15:22:53</span><span id="click" class="span">览量:0</span></div> <hr style="border:1px solid #1A305C "/> <div class="daodu"> 1. ?20 天试用,无理由退换”服务宗?在品同质化严重的今天,服务是竞争的焦点Q也是经营者和消费者双方的利益增长炏Vؓ了提升消费者满意度和忠诚度Q增强市场竞争力Q在坚持“以客户为导向”的前提下,舒达中国区在床垫行业率先推出?20天试用,25q保用”的服务目。? </div> <div class="tuijian"> <div class="tuijian-text">相关推荐</div> <ul style="margin:25px 0px 0px 10%;"> <li><span style="font-size:14px;color:#b3b3b3;padding-right:3px;">?/span><a href="/news_show/show-714.html">国舒达在深圛_?/a></li> <li><span style="font-size:14px;color:#b3b3b3;padding-right:3px;">?/span><a href="/news_show/show-1017.html">专家l你分析Q床?/a></li> </ul> </div> <div class="Newscontent"> <p style="line-height:43px"><strong><span style="font-size:16px;font-family:'微Y雅黑','sans-serif';color:black">1. </span></strong><strong><span style="font-size:16px;font-family:'微Y雅黑','sans-serif';color:black">?20 天试用,无理由退换”服务宗?</span></strong></p><p style="text-indent:29px;line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">在品同质化严重的今天,服务是竞争的焦点Q也是经营者和消费者双方的利益增长炏Vؓ了提升消费者满意度和忠诚度Q增强市场竞争力Q在坚持“以客户为导向”的前提下,舒达中国区在床垫行业率先推出?20天试用,25q保用”的服务目?/span></p><p style="line-height:43px"><strong><span style="font-size:16px;font-family:'微Y雅黑','sans-serif';color:black">2. 120</span></strong><strong><span style="font-size:16px;font-family:'微Y雅黑','sans-serif';color:black">天试用服务细?/span></strong></p><p style="line-height:43px"><strong><span style="font-size:16px;font-family:'微Y雅黑','sans-serif';color:black">2.1 </span></strong><strong><span style="font-size:16px;font-family:'微Y雅黑','sans-serif';color:black">适用范围Q?/span></strong></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">舒达完美pd、舒N年pd、舒辄zȝ列、舒辄梦系列的国床垫产品?/span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">注:120天试用不是强制性要求,故有部分城市店面没参与此Ҏ动,L合店面实际情况进行操作?</span></p><p style="line-height:43px"><strong><span style="font-size:16px;font-family:'微Y雅黑','sans-serif';color:black">2.2</span></strong><strong><span style="font-size:16px;font-family:'微Y雅黑','sans-serif';color:black">消费者可享受的保障权?</span></strong></p><p style="line-height:43px"><span style="font-size:16px;font-family:'微Y雅黑','sans-serif';color:black">2.2.1 </span><span style="font-size: 16px;font-family:'微Y雅黑','sans-serif';color:black">消费者可享受权益Q?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">1</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、据国舒达总部睡眠研究中心数据得知Qh体一般需要花60天左右的旉来适应一张新床垫。故消费者在使用舒达床垫?0天不?20?从送货日算P60天≤试用天数?20Q?Q若仍感觉不适应床垫的舒适度Ӟ在所购买店面同一pd产品中可享受一ơ换货服务?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">2</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、消费者在所购买产品店面内,选择同一pd同等寸产品q行更换?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">3</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、消费者可以通过店面电话Q周一到周日:10:00--18:00Q或者舒辑օ国客服热U:400 880 1931Q工作日Q?:30-17:30Q申h货?/span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">4</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、消费者在正式下单购买产品前,有权了解舒达?20天试用”服务的换货程及其换货标准?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">5</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、换货生的差额Q遵循“零售h为准Q多退补”的原则q行补退Q差额以舒达公司向全国公C的《换货补退差额表》(详细见附Ӟq行补退?/span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">2.2.2</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">消费者换货须知: </span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">1</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、消费者须妥善保存送货单和购物凭证Q在甌换货旉出示相应凭证Qƈ按照要求填写《舒达换货申误》(详细见附Ӟ?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">2</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、消费者需配合店面销售h员或者舒辑օ司售后h员确认品是否符合等值换货要求?/span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">3</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、消费者要保在试用期间品无破损脏污{问题,床垫面布一旦出现脏污、印痕、划伤、因Zؓ造成的弹变形、裥q损等现象不享受原h{值换货服务;若出C上情况,消费者需要缴U相应品h为损耗费Q遵循舒辑օ司统一收费标准Q,方可享受{值换货服务?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">4</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、消费者所购买的店面特价品,店面样品、特订规格尺寸的产品、原装进口品不享受换货服务?5、消费者所购买的品不可跨pd、跨店面更换?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">6</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、换货过E中Q若消费者自行送货Q则不收取换货物费用(但需l销商安排h员前L查床垫、包装状况ƈ跟R同回仓库Q;若消费者请l销商去q输所更换床垫Q消费者则需要承?00元的换货物流费,具体抬楼费和吊R费则以实际发生收取?/span></p><p style="line-height:43px"><strong><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">2.3 </span></strong><strong><span style="font-size:15px;font-family: '微Y雅黑','sans-serif';color:black">l销商权利与义务 </span></strong></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">1</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、经销商在消费者下单前Q需?20天试用,25q保用”服务的具体内容、标准及要求告知消费者,以便消费者在购买舒达产品时更加放心?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">2</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、经销商需参照换货程Q自消费者第一通电话的沟通时间算?4时内响应消费者换货需求,q且应以友好、热情的态度为消费者提供换货咨询和服务?/span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">3</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、经销商需引导消费者填写《舒达换货申误》,qؓ消费者再ơ挑选合?/span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">产品提供客观的参考意见?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">4</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、经销商(店员或售后等Q、消费者、床垫实物,需三者当面确认品是否符合等值换货服务标准,q对产品拍照作ؓ记录凭证?/span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">5</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、经销商在取回原床垫时Q需当消费者面床垫布标以竖着方向剪成两半Q以CZ品不能进行二ơ销售)Q但不得布标剪p于床垫?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">6</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、若产品不符合等值换货服务,按照舒达公司报hҎ费者代收h为损耗费Q代收的损耗费用交p辑օ司;所有费用按照舒辑օ司换货执行标准进行收费,不得自行调hQ若发现自行调h收取消费者费用,处以50000?ơ罚ƾ?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">7</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、换货生的差额Q遵循“零售h为准Q多退补”的原则q行补退Q差额以舒达公司向全国公C的《换货补退差额表》进行缴退Q若擅自更改补退差额Q经舒达公司发现Q将取消l销商在当地代理权?/span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">8</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、经销商不得冒充消费者将店面样品参与换货zdQ若出现此种行ؓQ经公司发现取消经销商在当地代理权?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">9</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、经销商需承担产品在换货过E中所产生的由店面往q舒辑օ司的物流费用?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">10</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、品退回至公司仓库Q若l公叔R收时发现不符合等值换货,l销商则需要缴U相应的Zؓ损耗费?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">11</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、经销商应按照?20天试用,25q保用”的服务l则在销售过E中q行正确宣导Q不得盲目夸大,否则因此产生的纠Uh法律责Q及其l济损失Q一切由l销商承担?/span></p><p style="line-height:43px"><strong><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">2.4 </span></strong><strong><span style="font-size:15px;font-family: '微Y雅黑','sans-serif';color:black">舒达公司权力与义?</span></strong></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">1</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、舒辑օ怸格把关品质量,保出厂产品W合国家标准Q保障品质量?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">2</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、舒辑օ司对退回的产品q行公开化处理,不得品进行返修后以新产品形式再次出售?/span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">3</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、舒辑օ司承担因换货产生的品折旧费用?/span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">4</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、舒辑օ司有义务ҎҎ务进行合理宣导和执行?/span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">5</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、舒辑օ司有义务和权力对有换货需求的消费者提供电话回访,有义务对l销商提供的服务q行监督?</span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">6</span><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black">、舒辑օ怿留对此项服务解释的权力?/span></p><p style="line-height:43px"><span style="font-size:15px;font-family:'微Y雅黑','sans-serif';color:black"> <img title="QQ截图20190705151340.png" alt="QQ截图20190705151340.png" src="/ueditor/net/upload/image/20190705/6369793656456395277338557.png"/></span></p><p style="line-height:43px"><strong><span style="font-size:16px;font-family:'微Y雅黑','sans-serif';color:black">3.</span></strong><strong><span style="font-size:16px;font-family:'微Y雅黑','sans-serif';color:black">舒达25q保用细?</span></strong></p><p><strong><span style="font-size:15px;font-family:'微Y雅黑','sans-serif'">3.1</span></strong><strong><span style="font-size:15px;font-family: '微Y雅黑','sans-serif'">适用范围Q?/span></strong></p><p><span style="font-size:15px;font-family:'微Y雅黑','sans-serif'">舒达完美pd、舒N年pd、舒辄zȝ列、舒辄梦系列、舒达iComfort国产品</span></p><p><span style="font-size:15px;font-family:'微Y雅黑','sans-serif'">备注Q舒达进口系列若出现售后问题需l修Q由舒达国外工厂提供原材料,舒达国内工厂l予l修处理?</span></p><p><strong><span style="font-size:15px;font-family:'微Y雅黑','sans-serif'">3.2</span></strong><strong><span style="font-size:15px;font-family: '微Y雅黑','sans-serif'">免费保养目 </span></strong></p><p><span style="font-size:15px;font-family:'微Y雅黑','sans-serif'">1</span><span style="font-size:15px;font-family: '微Y雅黑','sans-serif'">、弹钢U松脱、钢丝外霌Ӏ折断或伸出床垫以外?</span></p><p><span style="font-size:15px;font-family:'微Y雅黑','sans-serif'">2</span><span style="font-size:15px;font-family: '微Y雅黑','sans-serif'">、弹出现非Zؓ、非床架因素的下P响声?</span></p><p><strong><span style="font-size:15px;font-family:'微Y雅黑','sans-serif'">3.3 </span></strong><strong><span style="font-size:15px;font-family: '微Y雅黑','sans-serif'">非免费保用项?</span></strong></p><p><span style="font-size:15px;font-family:'微Y雅黑','sans-serif'">1</span><span style="font-size:15px;font-family: '微Y雅黑','sans-serif'">、因不当搬动及折曲而造成的边框及弹簧弯折?</span></p><p><span style="font-size:15px;font-family:'微Y雅黑','sans-serif'">2</span><span style="font-size:15px;font-family: '微Y雅黑','sans-serif'">、用过E中h、损坏或烧毁面布?</span></p><p><span style="font-size:15px;font-family:'微Y雅黑','sans-serif'">3</span><span style="font-size:15px;font-family: '微Y雅黑','sans-serif'">、因故意损坏而造成的Q何损坏?</span></p><p><span style="font-size:15px;font-family:'微Y雅黑','sans-serif'">4</span><span style="font-size:15px;font-family: '微Y雅黑','sans-serif'">、用不合适床架而致床垫下陷或床垫有印痕?</span></p><p><span style="font-size:15px;font-family:'微Y雅黑','sans-serif'">5</span><span style="font-size:15px;font-family: '微Y雅黑','sans-serif'">、用环境不佛_致床垫虫蛀、受潮、发霉等问题?</span></p><p><span style="font-size:15px;font-family:'微Y雅黑','sans-serif'">6</span><span style="font-size:15px;font-family: '微Y雅黑','sans-serif'">、不在舒达专卖店购买的床垫?</span></p><p><span style="font-size:15px;font-family:'微Y雅黑','sans-serif'">7</span><span style="font-size:15px;font-family: '微Y雅黑','sans-serif'">、购买的是店面样品、店面特价品及Ҏ规格产品?</span></p><p><span style="font-size:15px;font-family:'微Y雅黑','sans-serif'">8</span><span style="font-size:15px;font-family: '微Y雅黑','sans-serif'">、因个h舒适喜好及因消费者疏忽而造成的尺码误差,不在免费保用范围内?</span></p><p style="text-align:left;line-height:115%"><span style="font-size:15px;line-height:115%;font-family:'微Y雅黑','sans-serif'">9</span><span style="font-size:15px;line-height: 115%;font-family:'微Y雅黑','sans-serif'">、随着旉的推U,乌、记忆棉、vl늭Q其柔Y性和舒适度会有所改变Q因此不在保用范围?/span></p><p style="text-align:left;line-height:115%"><span style="font-size:15px;line-height:115%;font-family:'微Y雅黑','sans-serif'"> </span><span style="font-size:15px;line-height:115%;font-family:'微Y雅黑','sans-serif'">3.3.1</span><span style="font-size:15px;line-height:115%;font-family:'微Y雅黑','sans-serif'">非保用范围收Ҏ准: </span></p><p style="text-align:left;line-height:115%"><span style="font-size:15px;line-height:115%;font-family:'微Y雅黑','sans-serif'">误见附件《舒达品返修统一费用标准?/span></p><p style="text-align:left;line-height:115%"><span style="font-size:15px;line-height:115%;font-family:'微Y雅黑','sans-serif'">附gQ《完系列换货差额表?《青年pd换货差额表?《舒达品返修统一费用标准?/span></p><p><br/></p> </div> <div class="Newscontent"> <div id="articleSource">文章来源Q本?/div> </div> <div class="tuijian"> <span class="span-1">友情链接   ?/span> <ul 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